Our desktop and mobile devices connect to Office 365 (Microsoft) via HTTPS using Transport Layer Security. The message contents are not encrypted but the connection is secure. Office 365 uses opportunistic encryption to forward the email to the recipient’s mail server. This means it will look to establish the most secure connection. We feel this level of security is sufficient for general emails with personal (non-sensitive) information. Emails containing sensitive personal information are encrypted for additional security.
Modern versions of Outlook and the Outlook web application should be able to decrypt email messages automatically. If your email application does not support this feature, you will receive the following:
Follow the instructions and sign in with a one-time passcode. You can select ‘stay signed in for 12 hours’ for convenience.
Some users have reported problems with both options. A common cause is Windows 10 configuration. Please let us know if you are unable to read an encrypted message and we will switch to Method 2.
We can encrypt PDF documents and attach them to unencrypted emails. A password hint will be included in the body of the email. For example, DOB or mobile number.
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